Viea is a small business based in Las Vegas, Nevada, USA.

As of the moment, we do not have a store available for walk-ins yet. But we do have pop-ups every now and then so stay posted on our socials or sign up on our email list to get notified!

Viea is proudly spearheaded by a small but mighty team of Filipina women. From the creators, frontline content designers to the behind the scenes programmers, Viea is 100% women-dominated.

Viea curates hard gold micron plated jewelry with ethically sourced gemstones, sustainably harvested pearls.

Designed in Las Vegas with materials that are sourced across Asia, our jewelry is handcrafted in the Philippines by skilled Filipino artisans, whose artistry transforms each element into jewelry with soul—honoring the richness of Asian resources and the exceptional legacy of local craftsmanship.

Viea jewelry is designed to become modern heirlooms and are meant to last years with proper care. Please refer to our Jewelry Care page for further details on how to best preserve your Viea pieces.

For those ordering directly from our website, we can only ship locally in the USA.

However, we do accept international orders via Wolf & Badger, a retail company we have partnered with. Tap here if you wish to order for international shipping.

All onhand items will be shipped out within 2-3 days of placed order excluding pre order items which will be shipped 4-6 weeks post placement of order.

We are not responsible for lost or stolen packages.

Upon receiving your email confirmation, you may track the status of your package here.

For any issues that need urgent response, you may contact us at customercare@vieajewelry.com

At VIEA, we want you to be confident in your purchase. We accept returns for products under the “Everyday Essentials” category in their original condition, unworn and unused, within 15 days of receipt.

Eligible returns that meet these conditions will receive a full refund to the original form of payment, excluding shipping costs.

Made-to-Order & Personalized Pieces

All made-to-order and personalized pieces are final sale and non-refundable. These items are created specifically for each order and are not eligible for return, exchange, refund, or site credit.

Requesting a Return

To request a return, email customercare@vieajewelry.com within 15 days of receiving your order. Please include RETURN REQUEST and your order number in the subject line.

Returned merchandise must be in its original condition and packaging, unworn and unused, with no signs of wear, damage, or alteration. VIEA reserves the right to decline returns that do not meet these conditions.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We currently do not provide return shipping labels for international returns. International customers are responsible for arranging and covering the cost of shipping their return back to VIEA.

We recommend using a trackable shipping service when returning your order.

Refunds

Once your return has been received and inspected, we will notify you of its status. Approved returns will be refunded to the original form of payment, excluding original and return shipping costs.

Please allow up to 72 hours after inspection for your return to be processed. Additional processing time may apply depending on your bank or payment provider.

Questions or Concerns

If you have any concerns regarding your order or the item you received, please contact us through our website chat or email customerservice@vieajewelry.com. Our team will get back to you as soon as possible.

Site credits are basically a reimbursement for returned products due to the dissatisfaction of the customer. These site credits may be used to purchase a different product in replacement of the said returned item.

Site credit codes are non-refundable and cannot be redeemed for cash and will expire one year from activation.

Viea products are always designed with the intent that they last long as they are made with only high quality materials.

However, should the customer break the said product or it is damaged via faulty issues, we give a 6-month warranty starting from the delivery date of the ordered product.

Feel free to contact us at customercare@vieajewelry.com for assistance.

First of all we would be grateful if you join our community! Second, having you as a part of our community has a lot of perks. Not only do you get first-hand access to upcoming sales & promotions but you will be the first to know when we hold pop-ups, giveaways, raffles and freebies! More surprises will be coming your way as well, we won't spoil it though so you have to sign up to find out!

We hold sales every now and then. Any promotional sales will be offered via social media (Instagram and Facebook) and email! Be sure to register your email to receive updates and promotions!

For customer service inquiries, including orders, shipping, returns, and product assistance, please reach out to customercare@vieajewelry.com.

For collaboration inquiries, partnership opportunities, and brand affiliations, please reach out to devi@vieajewelry.com. We look forward to connecting with you.

For general inquiries, wholesale opportunities, business development, and all other matters, please reach out to rhea@vieajewelry.com.

For press features, editorial opportunities, and media inquiries, please reach out to info@vieajewelry.com. We look forward to hearing from you.