Shipping
Do you ship worldwide?
For those ordering directly from our website, we can only ship locally in the USA.
However, we do accept international orders via Wolf & Badger, a retail company we have partnered with. Tap here if you wish to order for international shipping.
How long does shipping take?
All onhand items will be shipped out within 2-3 days of placed order excluding pre order items which will be shipped 4-6 weeks post placement of order.
We are not responsible for lost or stolen packages.
Do you accept returns & exchanges?
At VIEA, we want you to be confident in your purchase. We accept returns for products under the “Everyday Essentials” category in their original condition, unworn and unused, within 15 days of receipt.
Eligible returns that meet these conditions will receive a full refund to the original form of payment, excluding shipping costs.
Made-to-Order & Personalized Pieces
All made-to-order and personalized pieces are final sale and non-refundable. These items are created specifically for each order and are not eligible for return, exchange, refund, or site credit.
Requesting a Return
To request a return, email customercare@vieajewelry.com within 15 days of receiving your order. Please include RETURN REQUEST and your order number in the subject line.
Returned merchandise must be in its original condition and packaging, unworn and unused, with no signs of wear, damage, or alteration. VIEA reserves the right to decline returns that do not meet these conditions.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We currently do not provide return shipping labels for international returns. International customers are responsible for arranging and covering the cost of shipping their return back to VIEA.
We recommend using a trackable shipping service when returning your order.
Refunds
Once your return has been received and inspected, we will notify you of its status. Approved returns will be refunded to the original form of payment, excluding original and return shipping costs.
Please allow up to 72 hours after inspection for your return to be processed. Additional processing time may apply depending on your bank or payment provider.
Questions or Concerns
If you have any concerns regarding your order or the item you received, please contact us through our website chat or email customerservice@vieajewelry.com. Our team will get back to you as soon as possible.