Terms of Service

Welcome to the website of Viea. This website is maintained and operated by Viea. The use of the terms “we”, “us” and “our” refer to Viea. We make all the information, tools and services in this website available to you, our valued users. All the conditions, policies and the notices are all stated herein.

By visiting our website and/or purchasing our items explicitly implies your engagement to our services and thus, you agree to be bound by our Terms of Service, which applies to all the users of this site, including the browsers, customers, merchants, vendors and/or content contributors.    

Please take time to read our Terms of Service before using our website or accessing our services. If you do not agree to our set of terms and conditions stipulated herein, kindly refrain from using our website right away.

Our website is available to those who are 18 years and older. We are located in the United States but we offer our services to those located anywhere else in the world. By using our website, you expressly confirm that you are of legal age and can enter into a contract with Viea and satisfy all the foregoing eligibility requirements. If you do not meet any of these requirements, you must not use our website.  

The features and tools added to our website are subject to the Terms of Service. We update our Terms of Service every now and then. Please feel free to review our terms at any time you feel the need to do so.  We uphold our right to update, remove, change or replace any of the parts of these Terms of Service and we will post these changes on our website for your information. It is your responsibility, as a user, to check this page for any changes.  Your continued use or access of our website after the posting of the changes implies your acceptance of these changes. 

1. ONLINE PURCHASES AND PAYMENT

In order for us to process your order/s, we must receive your full payment first. Once we receive the full payment for the items you wish to order from us, we will send you an email through the email address you provided to us on your order form. This is to acknowledge receipt of your order and payment. However, this acknowledgement does not constitute acceptance of your order. Acceptance of your order takes place the moment we dispatch the item/s you ordered. In the event that we cannot deliver your order for certain reasons, such as location, etc., or you cancelled your order, we will also notify you through the email address you provided.

Our acceptance of your order concretizes a legally binding contract between you and Viea. We do not take orders from persons below 18 years old or from persons who are not authorized to enter into a legally binding contract with us. If you do not qualify with the above premises, please refrain from using our site.

We uphold our right not to accept orders from our customers due to the following conditions:

  • We do not have sufficient stocks to deliver your order;
  • We do not deliver to your preferred address or location;
  • The pricing of our items were incorrect due to typographical error, which may have resulted to discrepancy in the amount of our goods;
  • If we cannot accept your order, we will inform you through email or through telephone and we will credit the amount deducted from your credit card within 30 days from your order.
  • We will not compensate any disappointment incurred from the event.

 

2. CANCELLATION POLICY 

Unfortunately, once an order has been placed, we are unable to make any changes or cancel your order.

 

3. HOW TO RETURN ITEMS 

Please note that return shipping fees are paid by the buyer. The items must be sent back unworn and in their original packaging. If the returned items are damaged or in unsatisfactory condition, we will not be issuing a site credit. All site credits are non refundable and cannot be redeemed for cash.

 

4. GENERAL SHOPPING CONDITIONS

Viea has the right to refuse providing service to anyone for undisclosed reasons.

Please note that your information, except your credit card details, may be transferred without encryption and may involve transfers to different networks and changes to suit technical requirements to connect to networks or devices. Please note further that transactions involving credit card details are always encrypted during transfers of networks.

We strongly emphasize that you are not allowed to reproduce, copy, sell, duplicate, or exploit any part of the Service, use of Service or access to the Service where service is provide without any written authorization from VIEA.  

 

5. MODIFICATION OF SERVICES AND PRICES

The prices of our products and items are subject to change without prior notice.

We uphold our right to change, modify or discontinue the Service without prior notice. We shall not be liable to your or to third party sites for any changes in price, modification or suspension of the Service.

 

6. WARRANTY OF PRODUCTS

Our products may have limited quantities and are subject to return or replacement only in accordance to our Return and Exchange Policy.   

Our products are displayed as accurately and as closest as possible, including its colors and images, to the actual products. We are not liable to any inaccuracy due to your computer’s monitor. 

We reserve the right to limit our sales to any person or geographic location at any time. However, this limitation is on a case-to-case basis. 

 

7. BILLING ACCURACY AND ACCOUNT INFORMATION

Viea upholds the right to refuse orders placed before us. We also reserve the right to limit or cancel orders, especially when the orders were placed by resellers, dealers or third-party distributors. The restriction applies to orders placed under the same customer account, the same billing or shipping address, and the same credit card.

We expect that you will provide complete, accurate and your current account and billing application made in our website. You agree to provide updated account and billing information, such as your credit card number and expiration date and your email address. This ensures complete and accurate transaction in every order.

For more information, please review our Return Policy.

 

8. THIRD-PARTY WEBSITES

Some links to products and services by third-party sites may be available in our website. Third-party links found on our site may redirect you to websites that are not affiliated with Viea. We are not liable or responsible for any transactions you place with them, including the accuracy of information found therein or the quality of materials that they offer. 

We are not liable for any damages or dissatisfaction on the items you purchase with the third-party sites. Please read the policies of the third-party site as we will not entertain questions, claims or issues in behalf of the third-party. Such concerns should be directed to the third-party in question. 

 

9. USER AND/OR CUSTOMER COMMENTS AND FEEDBACK

The comments and/or feedback you send to us at our request or through your own volition, whether online or through our website, by email or postal mail, can be used by Viea as content in our website or for any purpose our website may deem useful.  

We are not obligated to (1) maintain comments in confidence; (2) pay for the comments or web content; or (3) respond to any of the comments. 

We reserve the right to remove, edit, or monitor content that we find offensive, unlawful, defamatory, libelous, offensive, racist, and pornographic or any other statements that violates our Terms of Use.

We only accept comments that do not violate privacy, trademark, and copyright or propriety right.

You are solely responsible of your comments. We are not liable of the accuracy and integrity of the statements you post on our website.

 

10. PROHIBITED ACTIVITIES IN OUR WEBSITE

Viea prohibits the following acts in our website:

  • The use of our website or content for any unlawful purposes. 
  1. Violation of international, federal, or state regulations, rules, laws, or local ordinances and policies.
  2. Violate Viea’s intellectual property rights.
  3. Abuse, insult, harm, slander, discriminate or intimate other users on the basis of gender, sexual orientation, race, ethnicity, age, culture, disability or religion.
  4. Post or submit malicious or false information.
  5. Upload or transmit malicious files or viruses that may affect the operations and functions of our website, third-party sites and/or the internet.
  6. Collection or tracking of other user’s information.
  7. Phishing, crawling, pharming and other malicious activities.
  8. The use of our website and its contents and images for pornographic or malicious purposes.
  9. To interfere our tools and security features of our website.

We reserve the right to terminate or cancel subscription or participation of users in our website for reasons mentioned above.  

 

11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Viea does not guarantee, or warrant that your use of our website and its services will be error-free and uninterrupted.

Viea does not warrant that using our website and its services will be accurate or reliable.

From time to time, we may remove or cancel certain services at any time without prior notification. 

The use of our website and our services is at your own risk.

Viea and its owners and employees, including our suppliers and service providers will not be liable of any loss, damage, whether incidental or indirect, of any kind, including lost savings, profits or revenue due to the purchase of our products or use of service.

 

12. ENTIRE AGREEMENT

The Terms of Use, operating rules and policies indicated in our website constitute the entire agreement and understanding between you and the governing use of the services offered by Viea.     

Any confusion or misunderstanding in the interpretation of our Terms of Use shall not be held against Viea.

 

13. GOVERNING LAW

Every transaction entered into between our customers/users and Viea is bound by the laws governing the United States and shall be interpreted in accordance with the laws of USA.

Any dispute, claims, or controversy shall be governed and interpreted in accordance to American laws and the US courts shall have exclusive jurisdiction of the cases or claims that may be filed by our customers.

Viea is the sole operator of www.vieajewelry.com. All trademarks, company logo, product name and other branding identification are the property of the company and its owners.

Viea does not provide any permission on the use of intellectual property, including photos, brand name, logo, titles and product names, any unauthorized use of our copyrighted branding will constitute infringement and violation of the owners’ rights and is subject to legal claims.  

 

14. CONTACT INFORMATION

For any questions or concerns related to this Terms of Use can be sent to our website at ­­­­­­­­­customercare@vieajewelry.com.